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Even though I input the Manager's name to Client setting screen, nothing popped up in agen... |
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Please check the cases like below :
1) In case, after entering Manager ID, you just clicked the confirm without clicking the add button : Input Manager's ID again at a Client setting and register it by clicking add button.
The configuration file of Client is "C:WProgram Files WCNSoftW Mr.ON ClientWm2HostSetup.exe".
2) In case you click the cancel or close button without clicking confirm : if you click add button, in spite of completion of ID registering it will cancel.
3) In case there is a problem on network connection or abnormal condition of the program : because of network or program installation problems that can not send a signal to server.
Please check the network setting or reinstall the program. In reinstall program, delete existing one firstly and reboot and install. |
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How many Clients is it possible to install? |
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There is no limitation about number of Client.
And if you are using point deduction system as basic for the frequent access Client, it makes you save the points. (Selecting flat sum system is available within point range) |
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When you connect Client, the message "screen capture driver failed to initialize" will pop... |
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When the Client program is installed, a kind of virtual graphic driver is installed.
This driver can be damaged by unknown factor.
For this case, even if the connection is successful, but the Client's screen can not be sent, so you will get the message like "Screen capture driver is not initialize" and disconnected.
For this problem, you have to reinstall the Client program.
To reinstall it, go to "control panel --> program add/delete" and delete the Mr-On's client program and reboot and reinstall it. |
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Even while the Client is power on, but it shows off on the agent. |
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The problem of it is caused mostly by program reinstalling. When you install the Client program, there will automatically install the Screen Capture Driver, which is the virtual graphic driver. You can apply normally after re-booting when you delete this kind of program.
In other words, you have to delete the Mr-On Client program at program add/delete of the control panel. And then you had better install the program after re-booting computer. At this time, which you could see the warning message that is "still existing" , you had better ignore it if you started windows again.
If you still can find this symptom continually, that's because it could be the bug. We are trying to figure out what the main reason. We couldn't solve the problem, but we could tell you some emergent guide.
1. Push "Ctrl + Alt + Del" keys. Or, in any space of taskbar, click the right button of your mouse, and open the window of administrator.
2. Choose the "Process" and check name of the images like below.(Check "See the process list of all users")
m2Host.exe
m2HostHelp.exe
m2HostService.exe
3. If there are all items you see at Number 2, there would be the bug on your Client. At this time, choose "m2Host.exe" , and click the "Process quit".
4. If you see "m2Host.exe", the client program will start again.
# We really apologize to you that we give you the temporary solution. |
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How can I confirm whether the Client program is on process or not? |
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If it's normal condition, three processors should be operated. By "CTRL + Alt + Del" or clicking right button of the mouse at empty space of task bar, it can open a window of task manager.
Select above process tap and check whether the below process is popping up among names of image or not.
(You should check to "All users' process indication(S)".)
m2Host.exe
m2HostHelp.exe
m2HostService.exe
If these 3 processes are operating, Client program is executing. |
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Is there any way to restart Client PC from remote place forcedly? |
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| Access to Client from Manager program and click start-->turn off computer --> restart at Client's screen. |
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Is it possible to restart the Client program forcedly ? |
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Sometimes, you have to restart the Client forcedly.
For this time, you can restart "m2Host.exe." which is operating process.
By click "Ctrl + Alt + Del" or the right button of mouse at empty space of task bar, you can open the window of task manager.
After selection of above process tap please check whether below processes of image names are popping up.(you should check all users' process mark(S)).
m2Host.exe.
m2HostHelp.exe.
m2HostService.exe
If those 3 processes are operating, it means, the Client program is executing.
If you select m2Host.exe process and click "finish process", this process will turn off for a moment and will be on automatically and the Client program will start.
In case two processes "m2HostHelp.exe" or "m2HostService.exe" is not existing, it is possible to operate abnormally. |
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